Reference #: R2417
At OpenNMS, a wholly owned subsidiary of NantHealth, we are looking for the best people who share our deep passion for collaboration and innovation, and our commitment to open source.OpenNMS is the world's first fully open source enterprise-grade network service monitoring platform, and hundreds of enterprises are using it every day. Ourpeople play a critical role in helping us deliver on our commitments through the work, talents and focus they bring to their role. Are you ready to join our community?To ensure we can provide the best in network monitoring solutions, we focus on building the best team. Through holding true to the core NantHealth values - clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach - we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.OpenNMS is seeking a Customer Value Manager (CVM) who is self-motivated and detail-oriented, with excellent problem-solving abilities to join our sales team. This person is responsible for executing initiatives that drive prospect engagement and is responsible for responding to inbound calls and performing outbound calls for prospective clients interested in our network monitoring platform. The CVM is able to build rapport with clients effectively and is seen as a trusted, knowledgeable advisor of our products. The team member will work closely with the broader team to develop, manage, and execute various campaigns in a fast-paced and data-driven environment.Responsibilities include, but are not limited to:
Respond, engage, and qualify leads and inquiries as sales opportunities
Create and manage outbound prospect campaigns, which may target our current Horizon community, previous closed lost opportunities, and specific verticals like healthcare
Regularly track and manage lead and pipeline activity, working closely with internal SMEs to progress deals
Synthesize lead and pipeline trends while providing relevant data and insights across the company
Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets
Proactively develop other sales strategies and leverage key insights and advanced analytics to drive new opportunitiesEducation & Experience:
Bachelor's degree in a related field (equivalent years of professional experience will be considered in lieu of degree)
2+ years' experience in Sales or Customer Service role, preferred
Healthcare industry knowledge, preferred
Experience with CRM software (e.g., Salesforce or HubSpot), preferred.Knowledge, Skills, and Abilities:
Advanced communication skills, verbal and written
Ability to collaborate with inter and cross-departmental team members
Effective problem solver with strong analytical skills
Very good multitasking and organizational skills
High degree of personal organization, time management and ability to multi-taskThe salary range for remote US-based applicants for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.
$65,000 - $87,000 base salary, plus bonus potential.We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.Additional notable benefits include:
Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
Growth and Development opportunities
401(k), including a 3% company match
Paid Holidays
Paid Parental Leave, including a flexible return-to-work program
Employee Assistance Program
Discounts on popular cell phone plan providers
Life & Disability nsurance
Travel Assistance
Education Assistance Program
And much more!OpenNMS, a wholly-owned subsidiary of NantHealth,is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At NantHealth the health and safety of our employees and their families is our top priority. In line with our corporate core value of community, doing our part to ensure our workplace is fully vaccinated is a pioneering step we can take to help stop the spread of COVID-19.The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start.If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you.NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.